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General FAQ's
What are Tokens?
Tokens are the currency within FireFan and are needed to play the game. Upon downloading FireFan for the first time, new players are awarded tokens for play. Each activity in the app will have a different value of Tokens needed. When your Tokens run out, you can participate with advertisements in our app to earn additional tokens, earn achievements to gain additional tokens, rank up to gain additional tokens, or play along with other apps and offers in FireFan Playbook Rewards to earn additional tokens. You can also redeem Tickets in FireFan Playbook Rewards for additional tokens or you can purchase additional Tokens to continue playing.
What are Points?
Points are earned as you play along with sports in FireFan. They have no currency value within the app. Each sports game you play in FireFan has a Point value tied to the questions asked during a game. Each question you answer correctly gives you the Point value assigned to the question. The more games you play, and the more questions you answer correctly, the more Points you can earn. The Points you accumulate help you to rank up in the game, which Reward you with more Tickets and/or Tokens.
What are Tickets?
Tickets are the means to redeem Rewards in FireFan Playbook Rewards. Each Reward is assigned a Ticket value. The more you play FireFan, the more Tickets you accumulate, and the more Rewards you can redeem.
How do you earn Tickets?
You earn Tickets in FireFan when you enter sports games, unlock achievements, rank up or play along with other apps and offers in FireFan Playbook Rewards. For sports games, 1 Token = 1 Ticket when you join a game. Example: If you join a 6 Token Game, you’ll be rewarded with 6 Tickets.
How do you earn Points and rank up?
Each Pick you make during FireFan sports games has a Point value tied to it. The more correct Picks you make, the more Points you earn. The more Points you earn, the faster you rank up. Each time you rank up in FireFan we reward you with Tickets and/or Tokens. It's simple! The more games you play, the more Tickets and Points you can earn and the more Rewards you can redeem.
What are Rewards?
Rewards are the items in FireFan Playbook Rewards you can receive by redeeming your earned Tickets. Rewards include gift cards, vacation packages and more! Every Reward has an assigned number of Tickets for redemption. You can view the FireFan Playbook Rewards by clicking on the Playbook icon on your FireFan home page, OR by clicking on the menu in the upper, right-hand corner and clicking on Playbook.
How do you play a Live Game?
  1. 1. Download the FireFan app from the iOS Apple or Google Play app store.
  2. 2. Sign up using your email address, Facebook or Google+ account.
  3. 3. Follow the prompts and select a game from the games page to make Pre-Game Picks.
  4. 4. After you have made Pre-Game Picks follow the prompts to enter into a Live Game.
  5. 5. During the Live Game, answer Live Picks which may occur during major breaks in action including: time outs, half-time, change of possessions, quarter breaks, top and bottom of innings, etc.
  6. 6. The more Picks you answer correctly, the more points you accumulate. Live Picks and Pre-Game Picks will be calculated during or right after the end of the game.
  7. 7. Participate in the Live Chat and check the Leaderboard for your gaming status.
How do you redeem Tickets for Rewards?
Simply click on the Rewards button on the bottom right hand of the screen. The number of Tickets you have determines which Reward(s) you can redeem. You can filter to find different Rewards using the options at the top of the screen or clicking the "sort by" on the right hand portion of the screen near the top. Make your Reward selection, follow the prompts and enjoy!
Why is there a lag in my game feed?
While playing Live Games, it is best to ensure a fast connection speed for a better experience. If possible, being on WiFi with a good connection is recommended. If not possible, find a location where your wireless carrier has the strongest signal.
Why can’t I make Live Picks?
Time is critical when it comes to making Live Picks. If your phone is even one minute ahead of the accurate local time, you might not have as much time to make Live Picks as your friends. Sometimes in this case, you may not be able to make Live Picks at all. It is very important that your phone is synced with satellite time, which is the most accurate time for your phone. To sync your phone with satellite time:

For Android users, go to the phone Settings > Date & Time > Automatic Date & Time > Automatic Time Zone (or Network Provided Time, Satellite Time, etc).

For iPhone users, go to the phone Settings > General > Date & Time > Set Automatically.
Why does the text fall off the page?
Some phones allow you to increase the size of text on your phone. This may also increase the size of the icons shown on your phone. If these features are turned on, FireFan will appear to be “broken” as the larger sized icons will not fit on your phone’s screen. If this is the case, some of the scores might be cut off, or other things might look strange due to the sizing. It is best to turn off large text/icon settings when using FireFan.