Frequently Asked Questions

What are Tokens?

Tokens are the currency within FireFan and are needed to play the game. Upon downloading FireFan for the first time, new players are awarded tokens for play. Activities within the app, including game play, require Tokens. Each activity will have a different value of Tokens needed. When your Tokens run out, additional Tokens can be purchased in order to continue playing, or you can go to the Tokens section within the app and earn free Tokens by participating with our Advertising partners.

What are Points?

Points are earned as you play FireFan. They have no currency value within the app. Each game you play in FireFan has a Point value tied to the questions asked during a game. Each question you answer correctly gives you the Point value assigned to the question. The more games you play, and the more questions you answer correctly, the more Points you can earn. The Points you accumulate help you to rank up in the game, which reward you with more Tickets and/or Tokens.

What are Tickets?

Tickets are the means to redeem rewards in the FireFan Pro Shop. Each reward in the Pro Shop is assigned a Ticket value. The more you play FireFan, the more tickets you accumulate, and the more rewards you can redeem.

How do you earn Tickets?

You earn tickets in FireFan when you enter games and when you rank up. For live games, 1 Token = 1 Ticket when you join a game. Example: If you join a 6 token game, you’ll be rewarded with 6 tickets.

How do you earn Points and rank up?

Each pick you make in FireFan has a Point value tied to it. The more correct picks you make, the more Points you earn. The more Points you earn, the faster you rank up. Each time you rank up in FireFan we reward you with Tickets and/or Tokens. It's simple! The more games you play, the more Tickets and Points you can earn and the more rewards you can redeem.

What are Rewards?

Rewards are the items in the Pro Shop you can receive by redeeming your earned Tickets. Rewards include sporting goods, electronics, gift cards, vacation packages and more! Every Reward has an assigned number of Tickets for redemption. You can view the rewards in the FireFan Pro Shop by clicking on the ticket icon on your FireFan home page, OR by clicking on the menu in the upper, right-hand corner and clicking on Pro Shop.

How do you play a live game?

  1. 1. Download the FireFan app from the iOS Apple or Google Play app store.
  2. 2. Sign up using your email address, Facebook or Google+ account.
  3. 3. Join a League game or play solo.
  4. 4. Join a game and make your pre-game pick selections (only available before the game starts).
  5. 5. During the game, answer live questions which may occur during major breaks in action including: time outs, half-time, change of possessions, quarter breaks, top and bottom of innings, etc.
  6. 6. The more questions you answer correctly, the more points you accumulate. Live questions and pre-game questions will be calculated during or right after the end of the game.
  7. 7. Participate in the live chat and check the leaderboard for your gaming status.

How do you redeem Tickets for rewards?

There are two ways to get to the FireFan Rewards Center where you can redeem Tickets for Rewards. Simply tap on the Tickets icon on the Home screen or select ‘Rewards Center’ from the Menu in the upper, right-hand corner. From there, click on the ‘See Rewards’ button and you will be directed to the various Rewards Center items available to you. The number of Tickets you have determines which Reward(s) you can redeem. Make your Reward selection, follow the prompts and enjoy!

Why is there a lag in my game feed?

While playing the game during live events, it is best to ensure a fast connection speed for a better experience. If possible, being on WiFi with a good connection is recommended. If not possible, find a location where your wireless carrier has the strongest signal.

Why can’t I make live picks?

Time is critical when it comes to making live picks. If your phone is even one minute ahead of the accurate local time, you might not have as much time to make live picks as your friends. Sometimes in this case, you may not be able to make live picks at all. It is very important that your phone is synced with satellite time, which is the most accurate time for your phone. To sync your phone with satellite time:


For Android users, go to the phone Settings > Date & Time > Automatic Date & Time > Automatic Time Zone (or Network Provided Time, Satellite Time, etc).


For iPhone users, go to the phone Settings > General > Date & Time > Set Automatically.

Why does the text fall off the page?

Some phones allow you to increase the size of text on your phone. This may also increase the size of the icons shown on your phone. If these features are turned on, FireFan will appear to be “broken” as the larger sized icons will not fit on your phone’s screen. If this is the case, some of the scores might be cut off, or other things might look strange due to the sizing. It is best to turn off large text/icon settings when using FireFan.

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